Wissenschaftliche Literaturelation

Moritz Mink

Value Creation in Business-to-Customer and Customer-to-Customer Relationships

Three Empirical Studies

MERKUR – Schriften zum Innovativen Marketing-Management

This book covers two very relevant occurrences of customer relationships: The classical dyadic relationships between providers and its customers (B2C) and the more recent customer-to-customer relationships (C2C). Owing to the tremendous increase in customer connectivity through the web 2.0 and social media,…

Konstantin Lange

The Influence of Advisors, Advisor-Customer Relationships, and the Financial Crisis on Satisfaction and Retention of Retail Banking Customers

Three Empirical Studies

Innovatives Dienstleistungsmanagement

For retail banks, as for other continuous service providers, CRM literature has focused on retention as the goal, given the higher profitability of customers who stay with the firm, when compared to newly attracted customers. Research has found a multitude of reasons for customers to stay with their firm, ranging…

Ana Kozina (ed.)

Social, emotional and intercultural competencies for inclusive school environments across Europe

Relationships matter

Studien zur Schulpädagogik

»Overall this HAND in HAND project and book offers vital elements of a future framework for social and emotional education. The authors are to be commended for their lucidity, sensitivity and ambition in scope, as well as frankness about how there is so much more needing to be developed in this whole…AssessmantBeziehungenEducationEinführungEmotional competenciesEmotionale KompetenzenErziehungswissenschaftEUEvaluationImplementationInclusionInklusionIntercultural competenciesInterkulturelle KompetenzenInterventionPädagogikPolicyPolitikRelationshipsSchoolSchuleSocial competenciesSoziale Kompetenzen

Benedikt Schumm

Einführung von IT-Systemen für das Customer Relationship Management in kleinen und mittleren Unternehmen

Ein Modell zur Konfiguration unternehmensspezifischer Vorgehensmodelle

Studien zur Wirtschaftsinformatik

Die Einführung von IT-Systemen zum Customer Relationship Management (CRM) ist eine komplexe Aufgabenstellung. So werden die Unternehmen mit der Herausforderung konfrontiert, ihre Anforderungen an die Nutzung des CRM-Systems zu definieren und auf dieser Basis ein geeignetes System auszuwählen. Um diese Aufgaben zu…

Ángela María Beltrán Hernández

The Socio-Political Construction of Civilians Affected by War – “Refocusing Life While Weaving Pain”

An Alternative Look at Relational Agency Theory Based on the Colombian Case

Studien zur Konflikt- und Friedensforschung

A painful reality persists in the 21st century: The various faces of violence are troubling as ever, manifesting themselves not only in brutal wars but also concealed within inequality, poverty, and injustice.

Direct, structural, and symbolic violence erodes the lives of millions of people every day,…

Sandra Mršnik / Majda Cencič / Daniel Doz / Darjo Felda / Mara Cotič

The Relationship Between Students᾿ Attitudes Towards Problem-Solving and Their Achievements in Mathematics

Studien zur Schulpädagogik

Different learning theories have attributed great importance to problem solving, but the perception of what influences the problem solving and what problem solving is really about differed significantly between theories. From the conception that only the reproduction of learned procedures is important for problem…

Dietmar Langer

Persönlichkeit braucht Bildung

Zur Urrelation zwischen Mensch und Welt sowie ihrer Bedeutung für die Personwerdung

Schriften zur Pädagogischen Theorie

Die Hauptthese lautet: Persönlichkeit braucht Bildung – nicht umgekehrt, wovon z.B. der renommierte Hirnforscher Gerhard Roth ausgeht. Die Möglichkeit und Notwendigkeit von Bildung beruht auf der Urrelation zwischen Mensch und Welt. Sie kann in vielfältiger Weise ausgelegt werden, was darauf hindeutet, dass Bildung…

Ines Charlotte Burkhardt-Ahlemeyer

Integrating Sustainability into the Core of an Organisation

A Threefold Implementation Process Model from an Internal Communication Perspective

Nachhaltigkeits-Management – Studien zur nachhaltigen Unternehmensführung

In this book, qualitative research is utilised to embrace working life complexity and to take on the challenge of developing a threefold implementation process model for integrating sustainability into the core of an organisation.

The main contribution to theory is an insight into the interconnections…

Ralph P. Crimmann

Philosophie der Autobiographie

POETICA – Schriften zur Literaturwissenschaft

Das Genre Autobiographie wird bestimmt und von Roman, Märchen und Nachruf abgegrenzt. Dabei werden die Gefahren der Selbststilisierung und Idealisierung eines Autors aufgezeigt. Gleichzeitig muss von einer prinzipiellen Unbestimmtheit des zu erfassenden Ich ausgegangen werden. Die Möglichkeiten einer Objektivierung…

Robert Celec (Ed.)

Health in the Interactive Relationship Between Nutrition and Exercise

EUB. Erziehung – Unterricht – Bildung

This publication shows results from different research areas that are interconnected with its message in a fairly intertwined health care segment.

In the beginning, we get a glimpse of the research results, within which the differences between physically active and inactive children have been determined,…