Doktorarbeit: Quantitative Credit Risk Management for Credit Limit Control of Subscribers to Mobile Communication Services

Quantitative Credit Risk Management for Credit Limit Control of Subscribers to Mobile Communication Services

Schriften zum Mobile Commerce und zur Mobilkommunikation, Band 4

Hamburg , 190 Seiten

ISBN 978-3-8300-7195-2 (Print)
ISBN 978-3-339-07195-8 (eBook)

Zum Inhalt

Protecting the base of existing customers from churn is a strategic lever for revenue protection of mobile communication service providers. Understanding customers’ sensitivities to changes in billing amounts creates an under-valued opportunity to reduce customer churn for non-payment.

Leveraging credit risk techniques from the financial industry, a framework for customer segmentation based on spending behaviour is presented. By significantly improving best-in-class credit risk models, more refined credit limits can be set and the profitability of customer relationships be maximized.

Ihr Werk im Verlag Dr. Kovač

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