Wissenschaftliche Literatur Literature

Konstantin Lange

The Influence of Advisors, Advisor-Customer Relationships, and the Financial Crisis on Satisfaction and Retention of Retail Banking Customers

Three Empirical Studies

Innovatives Dienstleistungsmanagement

For retail banks, as for other continuous service providers, CRM literature has focused on retention as the goal, given the higher profitability of customers who stay with the firm, when compared to newly attracted customers. Research has found a multitude of reasons for customers to stay with their firm, ranging from social effects to customers’ age and socioeconomic status. Of the different reasons, customer satisfaction with the service provided has been identified as…

Katharina Pfeiffer

„Construite par plus d‘écrivains que de maçons“ –
(De-)Konstruktionen Venedigs in französischsprachiger Literatur seit Mitte des 20. Jahrhunderts

Studien zur Romanistik

Venedig fasziniert seit Jahrhunderten Künstler, Filmschaffende und Schriftsteller. Vor allem die französische Literatur hat sich im Vergleich zu anderen Nationalliteraturen als sehr kreativ erwiesen. Texte und andere Medien haben den Mythos der Lagunenstadt geformt. So wie sie diesen geschaffen haben, können sie ihn auch wieder der Kritik aussetzen und zerstören. In der Studie geht es um die Wechselseitigkeit zwischen der Weiterführung eines überwiegend literarisch…

Martin H. Wenderoth

Four-Phase-Model for the Implementation of Shared Services

Strategisches Management

This thesis focuses on the implementation and conception of shared services within large-scale enterprises in Germany. The review of the existing literature, publications and studies concerning the shared service concept led to the conclusion that shared services are discussed in a comprehensive way in practice and science. However, at the same time, the publications appear to highlight only certain aspects of the concept.

The main objective of this thesis is…

Martin Schneider

Resource Wealth and Sustainable Development

A Comparative Analysis of the GCC Countries

Studienreihe Volkswirtschaften der Welt

Natural resource-rich countries that are dependent on revenues generated from the sale of the resources, such as the Gulf Cooperation Council countries Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates face several challenges. They can be classified as challenges arising by nature (non-renewability and depletability) and by dependence on the natural resource. The challenges arising from dependence on resources are described in the resource curse…

Peter Jordan & Ferjan Ormeling (eds.)

Toponyms in Cartography

Proceedings of the Toponymic Sessions at the 25th International Cartographic Conference, Paris, 3–8 July 2011

Name & Place – Contributions to Toponymic Literature and Research

The ICA 25th International Cartographic Conference in Paris in July 2011 is special from a toponymical point of view because it marks the first meeting of the joint ICA-IGU Commission on Toponymy. Toponymy has been a regular theme for international cartographic conferences for decades, and it is only proper that this has been institutionalized now. The subject of toponymy is now not only dealt within an onomastical context at the biannual ICOS meetings, and within an…

Eleazar Mbock Njock

Balance Measurement Methods in Data Envelopment Analysis

Concept, Models and Applications

QM – Quantitative Methoden in Forschung und Praxis

Data Envelopment Analysis (DEA) is a benchmarking tool that evaluates the relative efficiency by comparing peer decision making units (DMUs) which transform varying quantities of the same set of inputs into varying amounts of the same set of outputs. The efficiency score is defined as the ratio of the weighted sum of outputs to the weighted sum of inputs. Input and output weights are not a priori specified but determined model endogenously. Consequently each DMU is free…

Carina Staudte

Sport and Masculinity in Philip Roth‘s American Trilogy

American Pastoral, I Married a Communist, The Human Stain, and Exit Ghost

Studien zur Anglistik und Amerikanistik

With this study, Carina Staudte closes a gap in critical analysis about Philip Roth. She explores the important element of sport in Roth’s America, and how athleticism translates into powerful masculinities. Thus, this study not only contributes to the studies of sports in literature, but also explores questions of gender. [...]

Thomas Krenski

Hans Urs von Balthasars Literaturtheologie

THEOS – Studienreihe Theologische Forschungsergebnisse

Hans Urs von Balthasar äußerte schon vor Jahrzehnten die Befürchtung, dass die wissenschaftliche Theologie Gefahr laufe, auf einer rationalistischen Sandbank zu stranden. Tatsächlich beschränkte sich die wissenschaftliche Theologie des 20. Jahrhunderts weitgehend auf ein begriffliches Instrumentarium.

Hans Urs von Balthasar ging als Germanist andere Wege. Er suchte eine Denkform, die "im gleichen Abstand zwischen reinem ‘Begriff’ und reiner ‘Anschauung’ den…

Michael Schymura

Norms and the Development of New Knowledge as Determinants of Climate Policy

Theoretical Considerations and Empirical Evidence

Studien zur Umweltpolitik

The evaluation of long-term effects of climate change in cost-benefit analysis has a long tradition in environmental economics. Since the publication of the “Stern Review? in 2006, the debate about the impacts of climate change on the economy and how to compare cost and benefits with each other was revived. The assessment of climate change mitigation policies mainly depends on three not mutually exclusive decisions: First, the discount rate chosen, since costs are…

Justyna M. Krauze-Pierz

Mutter und Mutterschaft – Konstruktionen und Diskurse

Topographie der Mütterlichkeit in der Deutschschweizer Literatur von Frauen

FEMINAT – Studien zur Frauenforschung

Im Zentrum der Abhandlung steht die Topographie der Mütterlichkeit, die sich einerseits aus einer Vielfalt von diskursiven Konzepten andererseits aus literarischen Darstellungen der Mutter-Figur in der Schweizer Literatur von Frauen ergibt.

Die Autorin präsentiert das breite Spektrum der Mutter-Diskurse, die von philosophischen, pädagogischen, psychologischen und soziologischen Mütterlichkeitskonzepten geprägt sind und sich im Laufe der Zeit zum…