Kevin Mac Gabhann

Bridging the Ethno-Cultural Gap

Managing Ethno-Cultural Differences in Healthcare Service Delivery in Hospital Settings: The Irish Experience

- in englischer Sprache -

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Personalwirtschaft, Band 51

Hamburg 2015, 448 Seiten

ISBN 978-3-8300-8770-0 (Print)
ISBN 978-3-339-08770-6 (eBook)

Zum Inhalt

This book addresses how national health systems face the challenges of accommodating the cultural diversity of healthcare providers and service users. The author identifies the complexities of managing ethno-cultural diversity in healthcare, discussing critical areas such as intercultural competence, intercultural training, organizational wide approaches and diversity management. The study compares international institutional perspectives and focuses on the strategy undertaken by the Irish health system.

Through a qualitative empirical study involving interviews with 93 healthcare professionals, the author demonstrates to what extent the Irish strategy has been implemented in six hospitals, offering analysis, recommendations and proposing a more comprehensive, adaptable organizational wide approach for future healthcare management.

About the author

Dr. Kevin Mac Gabhann is an Associate Professor of international management and Director of International Relations at EM Strasbourg Business School, University of Strasbourg, France.

Schlagworte

Diversity Management Ethnic Minority Ethno-Cultural Diversity Health Care Health Care Delivery Hospitals Intercultural Competence Intercultural Management

Ihr Werk im Verlag Dr. Kovač

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