Florian Mehlhase The Future of Negotiation: Adapting to a New Era of Communication

About this book

The emergence of chatbots and advanced artificial intelligence is fundamentally reshaping the ways in which we communicate. Beyond mere communication, these technologies are redefining the very nature of negotiation and the strategies employed by companies for whom negotiation is central to success.

This book responds to the growing scholarly and practical interest in the intersection of communication, negotiation, and chatbot technology by proposing a comprehensive analytical framework. Drawing on a series of empirical studies, it addresses key questions concerning the dynamics of communication and language, as well as the specific functions and implications of chatbots in negotiation contexts.

The findings offer critical insights into how linguistic and communicative factors shape negotiation processes, and they outline essential considerations for the design and implementation of chatbots aimed at achieving optimal negotiation outcomes.